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Reputation Management

Don’t just protect your brand, control it.

Reputation Management

Don’t just protect your brand, control it.

It’s everything!

Think about it. Would you go to a restaurant and spent $100 on a dinner for two if you saw that they had a 1 out of 5 star rating online? If your answer was “No”, then you can be sure that car shoppers aren’t going to spend thousands of dollars at your dealership if your online brand has a 1 out of 5 star rating on any of the major customer review sites. Unfortunately, the majority of customers who take the time and effort to generate online reviews about you are the few that were, for whatever reason, dissatisfied with their experience. So, how do you manage this modern day version of CSI?

What is a challenge and strain on resources to most dealerships is a world of opportunity to our clients. Reputation management is an area where you can lose or make a lot of money and your brand can be destroyed or made golden.

From the inside up.

Maintaining and improving your online brand starts with your corporate culture and making it a priority from the very top of your organization. We don’t just encourage our clients to pay attention to this critical area of online marketing, we train them and teach them the best methods to ensure that their happy customers spread the cheer and how to turn the inevitable negative review into an opportunity to further enhance their brand.  

Customers are going to talk about you and what they say stays on the internet for ever. The end of one customer’s car shopping journey will have a pivotal effect on the next car shopper’s decision making process. We spend the time and continually work with your sales staff and your service managers to teach them the rules of engagement and the best practices to ensure the execution of a great online review process that elevates your brand above that of your competition and the actualization of a positive feed back loop that translates into more customers in your showroom and your service department.

From the inside up.

Maintaining and improving your online brand starts with your corporate culture and making it a priority from the very top of your organization. We don’t just encourage our clients to pay attention to this critical area of online marketing, we train them and teach them the best methods to ensure that their happy customers spread the cheer and how to turn the inevitable negative review into an opportunity to further enhance their brand.  

Customers are going to talk about you and what they say stays on the internet for ever. The end of one customer’s car shopping journey will have a pivotal effect on the next car shopper’s decision making process. We spend the time and continually work with your sales staff and your service managers to teach them the rules of engagement and the best practices to ensure the execution of a great online review process that elevates your brand above that of your competition and the actualization of a positive feed back loop that translates into more customers in your showroom and your service department.